Sondra Dailey

About Sondra Dailey

Experienced Account Executive with a demonstrated history of working in the Electronic…

Experience

1. Account Executive

   Future Electronics

   May 1998 — Present · Portland, OR, US

   I process customer orders. This involves price/credit issues, qty adjustments, rejects and contract pricing. I confirm orders and keep customers updated. I offer freight upgrades/drop-ships, if needed, which in-turn gives me more opportunities to provide continued sales growth- I have had great success in growing my customer\'s sales. I recently picked up a new account and have taken them from a $50K to $200K run-rate in less than 6 months. They appreciate my quick response time and my positive/caring attitude- I manage Future\'s Bond Programs for several of my accounts. I receive their MRP and ensure that their bonds are set to the correct quantities. I work with Asset to get buys placed and keep the correct qty of parts available for my customers- I work with Engineering regularly to qualify new parts, advise of End-of-life, and offer crosses. I advise RoHS info and provide samples/data sheets for new parts to qualify. I process CCAR\'s and Failure Analysis as required- I am the branch Quality Champion. I ensure the branch maintains all ISO9001 standards. I track customer surveys, RMA/CCAR levels, PCN\'s and iLearns- At the height of my sales, I was selling $5M/year. Several of my customers have moved off-shore to Asia/Mexico and my sales have decreased over the last few years- I coordinate information (quotes/registrations/samples/corrective actions/failure analysis/price increases) between customers, supplier reps and corporate. I have built great relationships in doing so. I work closely with Microchip, ST Micro, Cypress, Vishay, and many other supplier reps- We are a small office of 7. In addition to taking care of all my customer requirements, I also order office supplies, do shipping, shredding and property management. I do whatever is needed to keep the office running smoothly- I enjoy seeing my customers and reps. I schedule many off-site meetings to build relationships.

Education

• Chase Business College

  Executive Secretary

• Camas High School

  Business

Skills

• Sales Operations
• Customer Service
• Logistics
• Customer Satisfaction
• New Business Development
• Customer Relations
• Product Management
• Semiconductors
• Problem Solving
• Relationship Building
• Process Improvement
• Sales
• Direct Sales
• Sales Process
• Inventory Management
• Product Marketing
• Manufacturing
• Supply Management
• Account Management
• Cross-Functional Team Leadership
• Key Account Management
• Electronics
• Team Leadership
• Forecasting
• Contract Management
• Strategic Planning
• Time Management