Sondos Alqutati
Client Relationship Manager (Custom) @Alliance Manchester Business School
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WORK HISTORY
Client Relationship Manager (Custom) @Alliance Manchester Business School
Manchester, GB
Achieve personal targets, including call metrics, lead generation and making open programme sales.Present the portfolio of programmes to external audiences, using a variety of routes including via the web, email, social media, telephone and client meetings.Proactively follow up on leads and enquiries, ensuring enquirers receive an appropriate and timely response. Understand the profiles and rationale of open programme participants and AMBS unique offering in this area. Work with the Open Programmes Marketing and Communications team to improve the customer journeyGain information from interaction with open programme clients to improve and help define our sales approach. Ensure that the communication channels between AMBS Executive Education and programme enquiries/applicants/participants evolve to reflect the changing expectations of our audience. Maintain excellent relationships with executive education programme alumni to increase referrals and long-term engagement with the programme.Work collaboratively with other departments and teams to cross-sell programmes Develop and maintain expertise about the market to ensure that the School’s open programmes portfolio remain competitive.Maintain accurate salesforce records on participants and recruitment data. Provide regular feedback to the marketing and communications team on the quality of leads and applications generated through marketing activity.Analysing trends in contacts, participants’ enquiries, responses to marketing campaigns Programme Management and Delivery Work closely with Programme Managers and the programme administration team, to enhance the participant experience.Develop an excellent working relationship with key internal stakeholders involved in Executive Education, including AMBS academics and staff in academic departments responsible for the delivery of open Executive Education programmes
EDUCATION
University of Nottingham
Master's degree
Islamic University - Gaza
Bachelor's degree
University of Nottingham
Master's degree
Roger Williams University
Exchange Program
ABOUT SONDOS ALQUTATI
Sondos is an accomplished business development leader with over 7 years of experience driving growth and fostering impactful collaborations across diverse industries. Her expertise lies in partnering with individuals and organizations to unlock their potential through carefully curated training programs led by high-profile trainers. Leveraging her deep understanding of business psychology, Sondos designs tailored training solutions that align with client needs and maximize outcomes. Currently serving as the Client Relations Manager at Alliance Manchester Business School (AMBS), Sondos has consistently exceeded personal and organizational targets by showcasing and selling AMBS\'s portfolio of open and custom programs to prestigious clients across the Middle East, Africa, and the UK. Her clientele includes renowned organizations such as the Royal Commission for Jubail and Yanbu, NEOM, KAFD, Pilgrim Office, CST, and Princeps Credit Systems Limited. Sondos holds a master’s degree in Entrepreneurship, Innovation, and Management from the University of Nottingham, awarded through the prestigious Chevening Scholarship by the UK government. Her professional approach is characterized by versatility and analytical precision, blending technical expertise with creative problem-solving. She demonstrates exceptional leadership, strategic thinking, and project management capabilities, underpinned by a strong commitment to excellence, attention to detail, and sustainability. Her passion for people and innovative thinking drives her to deliver results that create lasting value for her clients and stakeholders.
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