Sona Mathai
Technical Support Specialist @Distributel
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WORK HISTORY
Technical Support Specialist @Distributel
Ottawa, ON, CA
Guide our customers through the troubleshooting process by working closely to gather the appropriate information. • Take ownership of customer’s technical issues and see problems through to resolution • Engage the escalation team for assistance with unresolved support requests • Coordinate with other departments and/or carriers when required • Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions • Educating and helping customers optimize their services to ensure they are getting the best experience
EDUCATION
S.J.E.S. College Of Management Studies
Bachelor of Computer Application
Conestoga College
Applied Network infrastructure and System administration
ABOUT SONA MATHAI
Hi, I am a highly skilled professional with in-depth knowledge in installing, supporting, and maintaining servers and computer systems. I have remarkable efficiency in regulating software and hardware systems to support an organization\'s computer systems, such as LAN, WAN, network segment, and various data communication systems. My passion is to identify and solve problems and I am capable to monitor system performance to ensure smooth operations and security. I am proficient in providing technical support to staff and assistance to senior management in accomplishing business goals and I am also good with diagnosing and resolving hardware, software, network, and system issues promptly. My expertise are in implementing the latest systems and procedures while adhering to company policies and procedures. I possess exceptional communication and interpersonal skills; foster and fortify productive professional relationships with individuals at all levels of an organization and from diverse cultures and industries Connect with me today or send me an email at s••••••••@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances!
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