Sona O. Sliker
Sr. Analyst Process Management
- Role
- Sr Analyst Process Management at The Hartford
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Sona O. Sliker
Solutions and detail oriented technology management professional with a diverse background spanning over financials, IT asset management compliance and governance, audit and risk, vendor relations, procurement, professional services management, process management, inventor and patent processing, operations, service and delivery, project, program and change management, M365 deployment and licensing, IT service desk, business analysis, implementation of enterprise-wide business strategies, customer support and lifecycle experience.
Experience
Sr Analyst Process Management
Feb 2025 — Present · Charleston, SC, US
Infrastructure - End User Services: Workspace, Collaboration Technology and Technical Support Services - Customer Experience
Education
University of Phoenix
Field of Study: Masters in Organizational Management
University of Hartford
Degree: BA Psychology
Skills
- Cross-Functional Team Leadership
- Sdlc
- Voice of the Customer
- Business Services
- Performance Management
- Business Process Improvement
- Strategy
- Call Centers
- Team Leadership
- Training
- Customer Satisfaction
- Operations Management
- Change Management
- Program Management
- Customer Service
- Process Improvement
- Contact Center Management
- Business Process
- Vendor Management
- Six Sigma
- Quality Auditing
- Quality Management
- Project Planning
- Leadership Development
- Customer Experience
- Management
- Team Building
- Business Analysis
- Project Management
- Leadership
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