Sonana H.
Dispatch Supervisor | Brand Ambassador | IT Focused | Committed to Excellence & Team Success
- Role
- Dispatch Supervisor at ABM Industries
- Location
- Manassas, VA, US
- LinkedIn followers
- 500 followers
About Sonana H.
I a currently enrolled at George Mason University to earn my bachelor\'s degree in…
Experience
Dispatch Supervisor
Jul 2025 — Present · Dulles, VA, US
As a Dispatch Supervisor, I am responsible for overseeing the daily coordination of wheelchair assistance services. This includes assigning work orders, distributing necessary equipment (tablets, radios, wheelchairs), and ensuring all service requests are accurately entered and logged. I am responsible for maintaining shift reports, monitoring attendance, updating schedules, and covering call-offs to ensure consistent staffing levels. I provide on-the-ground support to frontline agents, assist with policy interpretation, and work closely with shift managers to maintain smooth operations. My role requires strong organizational skills, clear communication, and the ability to lead in a fast-paced, customer-focused environment.
Education
Herndon High School
10-12th
2022 — 2024
Charles J. Colgan Sr. High School
9-10
2020 — 2022
Northern Virginia Community College
Associates of information technology
2024
George Mason University
Bachelor of Technology - BTech
2024 — 2028
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