Sonam Kumari
ServiceNow Developer (5+ YOE) | CSA Certified | ITSM, ITBM, CMDB, CSM
- Role
- Servicenow Developer at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sonam Kumari
I am a ServiceNow Developer with 5+ years of experience specializing in delivering scalable and efficient solutions across ITSM, CMDB, and CSM modules. Currently working at TCS, I leverage my CSA certification to design and implement robust workflows, automate business processes, and enhance overall service delivery.ServiceNow Developer & Certified System Administrator with strong scripting expertise and experience in custom application development, workflow automation, and ITSM solutions. Proficient in Client Scripts, Business Rules, and Glide APIs.I have hands-on experience in JavaScript, Glide scripting, Flow Designer, Service Catalog development, and REST/SOAP integrations, enabling me to build customized, high-performing ServiceNow applications tailored to business needs. I have worked in Agile environments, aligning solutions with ITIL best practices to ensure reliability, efficiency, and continuous improvement.Throughout my career, I have contributed to optimizing enterprise workflows, improving system performance, and delivering user-centric solutions that drive operational excellence. I am passionate about exploring new ServiceNow capabilities and continuously enhancing my technical expertise.I am now looking to take on more challenging opportunities where I can contribute to impactful projects and grow further as a ServiceNow specialist.
Experience
Servicenow Developer
Apr 2023 — Present · Bengaluru, IN
Implemented core ServiceNow modules including Incident, Problem, and Change Management- Developed and customized solutions using JavaScript, Web Services (SOAP), and other web technologies to integrate ServiceNow with internal and external systems- Translated business and functional requirements into detailed technical designs and actionable development tasks- Worked on enhancements in Knowledge Management and Knowledge Feedback modules, including email notifications, transform maps, and import sets- Created and managed Update Sets to migrate customizations across different environments- Configured and implemented Email Notifications and Inbound Email Actions for automation and improved communication.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE, Information Technology
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