Sonam Thorat

Human Resources Manager at Clootrack Software Labs Private Limited

Role: Human Resources Manager at Clootrack
Location: Thane, MH, IN
LinkedIn followers: 500 followers

Human ResourcesView LinkedIn profile

About Sonam Thorat

With 15+ years in Human Resources, I bring versatile experience across diverse markets…

Experience

Human Resources Manager
Clootrack
Mar 2021 — Present

Education

XLRI Jamshedpur
Human Resource Management

Skills

Human Resources
Mis
Employee Engagement
Recruiting
Exit Formalities
Screening
Joining Formalities
Insurance
Employee Relations
Documentation
Management Information Systems (Mis)
Team Management
Payroll Processing
Relationship Management
Sourcing

Contact information

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Work email
•••••@clootrack.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Clootrack

Technology; Information and Internet · 86 employees · Founded 2017 · Claymont, Delaware, United States

Clootrack is an AI Super Agent for Voice of the Customer intelligence that turns customer feedback into measurable business outcomes using goal-specific AI agents. It helps CX, product, and growth teams move from fragmented customer signals to clear, evidence-backed action. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. It analyzes 100% of customer interactions across reviews, surveys, calls, chat, and digital feedback, without relying on surveys alone. Business outcomes delivered by Clootrack: • NPS up 14–18% • E-commerce returns down 9–18% • Churn reduced by up to 35% • Product insights delivered 3× faster • Research turnaround 14× faster • Contact-center AHT reduced by 10–15% Its patented unsupervised discovery surfaces hidden themes and experience drivers without manual tagging. A reasoning copilot explains what changed and why, while AI Decision Digest summarizes what matters, why it happened, and what to do next. Clootrack delivers 98%+ analysis accuracy, supports integrations, 55+ languages, and is trusted by 150+ global enterprises across retail, SaaS, CPG, healthcare, BFSI, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.

clootrack.com

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About Sonam Thorat

Experience

Human Resources Manager

Education

XLRI Jamshedpur

Skills

Find verified contacts for anyone on LinkedIn