Sonam Singh

About Sonam Singh

An Asset Protection Professional who has worked in the field for the past 4 years. I have begun my transition into IT Field specifically in the Identity and Access Management (IAM) Space as it has become a growing interest of mine and would love to pursue it further. Through my professional experiences, I have obtained a firm understanding of Customer Service, IT Fundamentals, Leadership, and Conflict Resolution. With these skills, I would make a valuable addition to any Organization and openly welcome any opportunities or connections.

Experience

1. Vmware Technical Support Engineer

   Carahsoft

   Jun 2024 — Present

   Requires broad and in-depth Broadcom Product expertise and has full responsibility for problem troubleshooting and development of solutions and workarounds.• Ability to resolve most misconfigurations, troubleshoot and simulate complex configuration, hardware, and software problems.• Perform problem isolation and determination of product specification defects• Perform lab simulation of customer issues, as well as interoperability and compatibility testing.• Ability to analyze traces, diagnose problems remotely, and provide Broadcom support with full details to reproduce a problem• Support for post-installation reconfiguration• Distribute Broadcom Product update information and release notes to End Users, on request• Use Broadcom Connect to search for known problems• Apply escalation guidelines• Test returned and replacement hardware if applicable• Comply with established response times• Troubleshoot problems using diagnostic utilities• Back up support for installation activities (configuration problems, installation problems, post-installation re-configuration• Substantive problem determination (hardware, software, driver, configuration)• Resolve hardware problems if applicable• Gather and analyze debug data information, communicate and document next technical action required• Document “most often asked questions”• Decode error messages and provide corrective action• Thorough knowledge of Product interdependencies and relationships• Provide patch release verification and distribution• Contribute to Knowledge Base and distribute technical info• Provide detailed information regarding End User’s network environment• Use troubleshooting tools and identify the problem

Education

• George Mason University

  Bachelor of Science - BS, Criminology, Law, and Society