Sonam Narang
Contract Project Manager @Zendesk
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WORK HISTORY
Contract Project Manager @Zendesk
Leading the delivery of multiple concurrent customer implementation projects focused on CRM onboarding and CX platform enablement. Responsible for full project lifecycle execution — from discovery and planning to go-live and hypercare — while coordinating shared resources across multiple projects.Collaborating closely with Sales, Solution Architects, and Support teams to deliver tailored, scalable solutions that align with customer workflows and strategic objectives. Applying PRINCE2 and Agile methodologies to manage timelines, RAID logs, and stakeholder engagement. Utilizing Asana and Salesforce PSA for governance, reporting, and team coordination.Key strengths in managing cross-project dependencies, surfacing risks early, and maintaining delivery momentum in a fast-paced, multi-project environment.
EDUCATION
Amity University
MBA, Marketing-HR
D.A.V. College, Chandigarh
BSc. Hons., Biotechnology
SKILLS
ABOUT SONAM NARANG
I’m a Senior Project Manager with 12+ years of experience driving complex, cross-functional technology projects across the Microsoft ecosystem — including Dynamics 365 CRM/ERP, Azure infrastructure, AI & OpenAI integrations, and M365 Copilot rollouts.My core strength lies in delivering impactful cloud and CRM transformation projects for enterprise clients across sectors — from strategy and scoping to go-live and adoption. I’ve successfully led multi-million-pound initiatives at Microsoft, rolled out AI-driven virtual agents and Copilot solutions, and managed global customer success programs for high-growth clients.I bring a strong mix of delivery discipline (PRINCE2, Agile), stakeholder leadership, and technical insight, using tools like JIRA, Asana, ADO, Salesforce PSA, and the broader Microsoft stack to ensure project success — on time and within budget. Key Strengths-Enterprise CRM transformations (Dynamics 365 Sales, Service, CCaaS)-M365 Copilot adoption & AI project delivery-Azure migrations, AI/ML & OpenAI implementation-Complex stakeholder and vendor management-Cross-region portfolio & resource orchestration Certifications: PRINCE2 | Microsoft SC-900 | M365 Copilot Achiever Industries: Tech, Retail, Telecom, eCommerce, Healthcare Tools: Salesforce PSA, Asana, Azure DevOps, JIRA, Microsoft ProjectLet’s connect if you\'re looking for a dynamic project leader who can bring structure, pace, and strategic impact to your next CRM, AI, or cloud transformation.
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