Sonam M.
Program Manager|| Customer Insights || Survey Design & Analysis || Stakeholder Communication || Insights Reporting || Market Research || Strategic Planning ||Customer Success||
- Role
- Insights Program Manager at Amazon
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Sonam M.
Insights Program Manager with 9+ years of experience in designing and executing user…
Experience
Insights Program Manager
Jun 2023 — Present · Bengaluru, IN
Designed user feedback & insights framework for product domain, incorporating surveys, usage data, and KPIs that boosted user satisfaction by 15%. Analyzed beta and live program feedback; identified 3 key engagement drivers, leading to interventions that improved feature adoption by 20%. Managed cross-functional launch involving product, tech, policy, and marketing teams—ensured on-time delivery of insights-driven enhancements. Presented quarterly insights reports to senior leadership, resulting in 2 strategic roadmap pivots and a 10% uplift in engagement. Automated recurring reports reducing reporting cycle by 40%. Negotiated stakeholder priorities across teams, clarifying requirements and avoiding scope creep in fast-paced environments.
Education
University of Mumbai
Bachelor's degree, Mass Communication/Media Studies
University of Mumbai
Master of Arts - MA, Public Relations/Image Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.