Sonam Kakkar

About Sonam Kakkar

Innovative Manager with 15+ years of experience. Expert in Lean Six Sigma, ITIL V4…

Experience

1. Manager

   Amadeus

   Sep 2022 — Present · IN

   Orchestrated a comprehensive transition plan aligning with customer needs, successfully migrated a portfolio of 50+ accounts, ensuring smooth transition from sales to implementation, and achieving a 30% improvement in efficiency.• Implemented proactive risk identification strategies, mitigating potential issues early in the transition phase, ensuring the 96% project delivery within agreed timeframes.• Administered a $5B project budget, optimizing costs and forecasting financials with a 98% accuracy rate, leading to a significant reduction in unplanned project expenses.• Manage account financials like accruals, month end activities, billing, pricing exercises and point of contact for all the escalations related to the process.• Automated high-volume manual tasks, improving accuracy and reducing processing time by 40%. • Attend onsite customer meetings, present, and communicate documentation to various levels of customer leadership by developing training programs to educate stakeholders on pricing and billing principles and provide post transition support.• Work closely with the sales team, project managers, account managers to comprehend business requirements and to swiftly resolve customer issues, maintaining a higher satisfaction rate.• Developed Power BI dashboards to track DSO, and invoice aging, enabling data driven decisions. • Train & mentor new consultants and team members on consulting practices, industry standards, and system solutions.• Developed comprehensive user guides and updated SOPs, ensuring process continuity and training efficiency.

Education

• Delhi University

  Bachelor of Commerce (B.Com.)

• Sikkim Manipal University - Distance Education

  Master of Business Administration (MBA)