Sonal Mishra

Senior Account Manager @Karbon Business

Bengaluru, IN

Managed cross-functional team and collaborated with business development, product management, and forex operations to optimise SLAs and reduce escalation resolution TAT by 25%Drove customer success and retention using bundled selling and referral reward program, grew client retention by 10% in first 2 monthsRecognised for boosting Gross Transaction Value month on month by executing strategic account planning and targeted campaignsDeveloped scalable processes for CRM systems and channel partner onboarding, acquiring multiple new accounts in one monthLead a Customer Win-Back Program through targeted cross-selling campaigns, successfully re-engaging 18% of churned accounts

National Institute of Fashion Technology

Bachelor of Fashion Technology