Sonal Mishra
Senior Account Manager | Karbon Business | Adeptmind.Ai
- Role
- Senior Account Manager at Karbon Business
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sonal Mishra
Award-winning Senior Account Manager with 9+ years of experience spanning across FinTech,…
Experience
Senior Account Manager
May 2025 — Present · Bengaluru, IN
Managed cross-functional team and collaborated with business development, product management, and forex operations to optimise SLAs and reduce escalation resolution TAT by 25%Drove customer success and retention using bundled selling and referral reward program, grew client retention by 10% in first 2 monthsRecognised for boosting Gross Transaction Value month on month by executing strategic account planning and targeted campaignsDeveloped scalable processes for CRM systems and channel partner onboarding, acquiring multiple new accounts in one monthLead a Customer Win-Back Program through targeted cross-selling campaigns, successfully re-engaging 18% of churned accounts
Education
National Institute of Fashion Technology
Bachelor of Fashion Technology
2012 — 2016
Skills
- Merchandising
- Customer Service
- Retail
- Social Media
- Marketing
- Product Development
- Creative Writing
- Autocad
- Apparel
- Styling
- Textiles
- Fashion
- Sourcing
- Microsoft Office
- Quality Assurance
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