Sonali Parande

Vice President Client Services @Firstsource

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Vice President Client Services @Firstsource

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London, GB

EDUCATION

1993 — 1994

Bharatiya Vidya Bhawan

Post Graduate Diploma in Mktg & Advtg, Mktg & Advtg

1991 — 1993

Nagpur University

Bachelor of Commerce, Economics, Marketing, Organisational Behaviour

1978 — 1991

Mount Carmel Convent High School

S.S.C, S.S.C

SKILLS

Program ManagementVendor ManagementCall CenterManagementBusiness Process ImprovementGlobal OperationsCustomer SatisfactionCall CentersBusiness DevelopmentTeam ManagementPeople ManagementOutsourcingLeadershipBpoBusiness Process Outsourcing (Bpo)MisCustomer ServiceCrmCustomer Relationship Management (Crm)Change ManagementManagement Information Systems (Mis)StrategyProcess EngineeringBusiness AnalysisOperations ManagementProcess Improvement

ABOUT SONALI PARANDE

With over 20 years of experience in the IT and BPS industry, I am motivated to create success for my clients and my teams and to deliver customer and commercial outcomes consistently. I have a proven track record of driving digital transformation and BPS sales for global clients across various industries, including energy and utilities, Manufacturing, Retail, Hitech and Professional Services. As the Sales Leader for Europe, I am responsible for growing the BPS business in the region, building strategic relationships with key accounts by leveraging Gen AI, analytics and cloud in areas of industry-specific operations, F&A, and customer service domains. I am also a certified SAFe 5 Agilist and a design thinking practioner, who applies the principles of design and practices of agile and lean to enable enterprise agility and cognitive solutions for my clients and teams.

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Sonali Parande — Vice President Client Services at Firstsource in London, GB | Unifers