Sonali Sharma
customer success Manager
- Role
- Customer Success Manager at MicroHeal
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Sonali Sharma
Operations & Customer Experience professional with 6+ years of experience driving…
Experience
Customer Success Manager
Aug 2024 — Present
Owned end-to-end user journey—from patient onboarding to successful program completion.Acted as the primary point of contact for users and healthcare partners, ensuring smooth engagement and resolution of queries.Analyzed user data to track health outcomes, app usage patterns, and drop-off points; collaborated with product and care teams to optimize user experience.Conducted onboarding sessions, symptom check-ins, and engagement campaigns to drive adherence to care protocols.Implemented feedback loops to improve NPS and reduce user churn.Coordinated with doctors, dieticians, and support teams to align user needs with care delivery.
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