Sonali Khobragade
Team Lead Customer Success at Ideagen | Expert in Customer Success and Support
- Role
- Team Lead Customer Success at Ideagen
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sonali Khobragade
Ideagen relies on their leadership to manage customer success operations and resolve…
Experience
Team Lead Customer Success
Jul 2024 — Present · Hyderabad, IN
In my role as a Team Lead Customer Success at Ideagen, I led a team of support engineers to ensure strict adherence to SLAs and maintain service quality above 90%. I collaborated cross-functionally with various teams to troubleshoot and resolve high-priority customer issues, contributing to continuous product improvement.
Education
Devi Ahilya Vishwavidyalaya, Indore
BBA
2011 — 2014
Devi Ahilya Vishwavidyalaya, Indore
MBA marketing management
2014 — 2016
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