Sonali Agarwal

About Sonali Agarwal

As a seasoned Senior Director with extensive experience across Delivery Leadership, Program and Project Management, PMO operations, Customer Success, and Technical Strategy, I bring a proven track record of driving impactful outcomes in the technology and software sectors. In my current role, I lead the Project Management Office (PMO), where I not only manage strategic initiatives as a Project Manager but also champion delivery excellence by overseeing projects led by other PMs. I establish scalable processes and best practices that empower a high-performing team of Project Managers, ensuring consistent, customer-centric delivery across the organisationWith over 22 years of industry experience, I excel in project delivery, reinforced by PMP and SAFe agilist certifications. My expertise spans Agile and Hybrid development methodologies, and I am a Certified Scrum Master and Certified Scrum Product Owner. I have successfully managed projects involving product /application / web development from inception to launch, managed enhancement projects, and maintenance projects. My distinguished background in software program management on different application development platforms (like Salesforce, AEM, Java, Dot Net, Sitecore, Mobile), business analysis skills, and test automation skills supported by 4x Salesforce certifications, enables me to drive successful project outcomes.I am dedicated to fostering a collaborative and efficient project management environment, inclusive culture, champion the cause of organizational change management, leveraging my comprehensive skills and experience to achieve excellence.

Experience

1. Senior Director, Project Management

   Rightpoint India

   Apr 2024 — Present · Jaipur, IN

   The Senior Director Role for Project Management demands strong delivery leadership skills with demonstrated experience in - Delivering high-quality projects on time and within budgetLeading cross-functional teamsManaging project scope, timelines, resources, and budgetsIdentifying and mitigating risksManaging multiple projects simultaneouslyHandling escalations on projects under the program / portfolioEffective Stakeholder Management / customer satisfaction and negotiations on change orders pertaining to additional scopeEffective resource management and utilization, team motivation and growthThe above skills were demonstrated on various project including the following - Midwest Sites Migration The project involves migration of seven (7) sites in the Midwest region of a healthcare firm from their current WebMD product to Sitecore over a period of 36 weeks. Adobe Commerce Upgrade and Enhancements The project involved building a MAP pricing solution to provide the customer with more options to display their MAP prices from a merchandising perspective, upgrade from Magento 2.4.3 to Magento 2.4, Installing and configuring advanced bundling, Installing the Mega Menu module. DigOps and Critical Support Project 1This project was taken up for enhancements to existing features for the current website,development of new features, bug fixes, support on product launch, international sites, site optimizations, CRO, deployments and hypercare. DigOps and Critical Support Project 2The stabilisation project involved continued post-implementation services to address users and customer helpdesk support pain points. The project was intended to provide Enhancement and Development related to Defects, new features, code repository integration, and program management and Application and Infrastructure Critical Support services related to system availability, maintenance, and incident management.

Education

• Maharani College Jaipur

  Bachelor of Science - BS, Biology/Biological Sciences, General

  1996 — 1999

• University of Rajasthan

  Master of Arts - MA, English Literature

  1999 — 2001

• DOEACC

  Master of Computer Applications - MCA

Skills

• Software Project Management
• Html
• C++
• Interviewing
• Recruiting
• Test Automation
• Software Testing
• C
• Microsoft Office
• Sql
• Capybara
• Certified Salesforce.com Developer
• Functional Analysis
• Global Trade Management
• Microsoft Word
• Microsoft Excel
• Powerpoint
• Java
• Ruby