Sonal Singh
Social Media Specialist @Revolut
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WORK HISTORY
Social Media Specialist @Revolut
Working closely with KYC and FIU teams by sharing case details, user communication history, and required information to support verification and compliance-related checks.• Assisting internal teams by coordinating on escalations and ensuring cases follow company policies and regulatory guidelines.• Managing customer communication across multiple social media platforms such as Facebook, X (Twitter), LinkedIn, Instagram, Trustpilot, YouTube, Google My Business, TikTok, Google Play Store, Apple App Store, and Revolut Community.• Responding to users through direct messages and public comments, helping with queries related to retail and business.• Handling multiple cases at the same time while switching between different platforms efficiently and identifying the main cause of user issues and providing appropriate solutions or escalating when required.• Following security and privacy guidelines strictly to ensure user data is handled safely.• Sharing user feedback and common issues with internal teams to help improve processes and products.Tools used: Salesforce (primary tool for case handling and documentation), social media platform tools
EDUCATION
Jogamaya Devi College - India
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT SONAL SINGH
Social Media Specialist @Revolut
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