Sonal Mishra
Senior Executive| Client Management|Ex :Branch manager
- Role
- Senior Executive at Vouchagram India Pvt Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sonal Mishra
Client-focused and analytical professional with over 5 years of experience in B2B sales…
Experience
Senior Executive
Jan 2024 — Present · New Delhi, IN
Handled client cases end-to-end, effectively managing their accounts and ensuring smooth resolution of issues.• Provided dedicated support for digital gifting solutions across multiple industries, maintaining strong client relationships.• Conducted onboarding sessions and product training to integrate clients seamlessly into the platform.• Served as the primary account contact, addressing client queries via email, chat, and phone while ensuring high satisfaction.• Partnered with cross-functional teams to resolve account-specific challenges and deliver customized solutions.• Tracked account performance, analyzed client cases, and recommended improvements to strengthen account health and retention.
Education
Dr. B. R. Ambedkar University, Agra
Bachelor of Business Administration - BBA
2015 — 2018
Jaipuria Institute of Management
PGDM
2018 — 2020
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