Sonal Kothari

Clinic Administrator @Cloud Care Clinics

Toronto, ON, CA

Interact with patient, many of whom are in unique and stressful situations, in a sincere and empathetic manner.• General receptionists’ duties including, but not limited to answer telephones, schedule appointments, and maintain computerized filing system and paperwork. • Engage patients in conversations to understand and meet their needs by providing them with advice and services regarding claim processes for insurance. • Follow up with the insurance companies regarding patients file and providing them with the additional documents if required. • Ensuring if patients problems are handled appropriately and escalating issues when required.• Based on patient needs, demonstrate flexibility to change activities. • Supervised a 5-member team and assisted with training new hires.• Responsible for validating the information on all medical claims from patients seeking payment from their insurance company.• Reviewing claims to ensure that there is no missing or incomplete information.

Centennial College

POST GRADUATE, Biotechnology

Gujarat University

Bachelor of Education - BEd, Mathematics and science

Nashik university

Naturopathy

Gujarat University

Master of Science - MS, Chemistry