Sonal Hatwar

About Sonal Hatwar

Strategic Order-to-Cash, Quote to cash, Account receivable and Customer Operations Leader with 13+ years of global experience across ITES, Manufacturing, and Oil & Gas. Proven track record of leading multi-region digital transformation, driving $225M+ in monthly revenue performance, and influencing enterprise strategy through automation, stakeholder alignment, and operational excellence. SME for SAP S/4HANA transformation with deep expertise in O2C, customer fulfillment, and global service delivery.I have successfully led the transition and stabilization of the Order to Cash (OTC) process for three distinct business units. Each transition involved comprehensive process mapping, stakeholder engagement, and risk mitigation to ensure minimal business disruption. I implemented standardized procedures and performance metrics, which improved visibility and efficiency. By addressing key operational gaps, I helped each business unit achieve faster stabilization and enhanced customer satisfaction. My experience reflects a strong ability to adapt OTC frameworks to diverse business needs while maintaining compliance and operational excellence.Specialized in SAP, Salesforce, and Data Analysis to Optimize Order-to-Cash Lifecycle. Proven Track Record Leading Cross-Functional Global Teams. My leadership is defined by Innovation, Precision, and Customer Obsession. From spearheading global transitions to embedding automation that boosts efficiency by over 90%, I’ve consistently elevated service standards and align operations with business growth. What I Deliver:Strategic revenue alignment with Latest Trading Forecast (LTF) to ensure financial accuracy, swift variance resolution, and optimized business performance Visionary leadership across and global delivery End-to-end process transformation with measurable impact Seamless stakeholder collaboration and governance Automation-driven efficiency and digital process integration Client Value Creation and satisfaction metrics Strategic Process Optimization & Automation (SAP Expertise) Transition Management & Change Enablement Data-Driven Decision Making Customer Experience (CX) Excellence & Relationship Management Regulatory Compliance & Risk Mitigation Let’s connect if you value strategic transformation & Revenue Alignment, global collaboration, and operational brilliance in customer service & Order Management. h••••••••@gmail.com | linkedin.com/in/sonal-hatwar

Experience

1. Associate Manager

   Accenture

   Sep 2024 — Present · Bengaluru, IN

   Global Order-to-Cash Manager | Driving Seamless Operations & Revenue Growth in MENAAs a manager for global Order-to-Cash (O2C) operations, I lead and coach a high-performing team managing a $225M/month business. Strong expertise in tracking regional revenue performance against LTF (Latest Trading Forecast) to ensure financial accuracy, proactive variance management, and alignment with business goals.My role includes managing critical client expectations through exceptional service delivery, driving end-to-end process improvements, and fostering strong stakeholder collaboration across Sales, Finance, Supply Chain, and IT teams.I drive end-to-end process improvements, stakeholder engagement, and customer satisfaction across regions including MENA. My focus is on revenue growth through precise billing and accruals, reducing processing times, minimizing errors, and ensuring zero revenue impact.I measure team and process performance using key metrics, issue logs, and root cause analysis (RCA) to identify trends, drive corrective actions, and ensure continuous improvement. By maintaining strong audit compliance and a data-driven approach, I consistently deliver operational excellence and stakeholder confidence.Key strengths include:• Building High-Performing Teams & Accountability Culture• Strategic Leadership & Stakeholder Management• Revenue & Performance Management• Driving month-end revenue visibility and delivering actionable insights to leadership• Ensuring audit compliance and continuous process improvements• Implementing training and fostering a culture of excellencePassionate about delivering measurable results and maintaining top-tier client satisfaction with proactive problem-solving and data-driven strategies.

Education

• MATS Institute of Management and Entrepreneurship - MIME

  Master of Business Administration - MBA

  2006 — 2008

• Amravati University

  BACHLOR OF ENGINEERING

  2002 — 2005

• Maharashtra State Board of Technical Education (MSBTE)

  Diploma of Education

  2000 — 2002

• Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

  Secondary education

• Indian Institute of Management Raipur

  Diploma of Education

Skills

• Analysis
• Financial Analysis
• Data Analysis
• Market Research
• Competitive Analysis
• Valuation
• Business Development
• Equity Research
• Access
• Mis
• Equities
• Derivatives
• Finance
• Bloomberg
• Financial Markets