Sonal Handa

About Sonal Handa

PMP,PMBOK trained project management professional with a rich and diverse experience of over 15 years in project planning, coordination, implementation, execution, delivery, outsourcing, customer service, service delivery, operations management, transition management and Project & Program ManagementProven ability to support multiple projects with medium to high complexityConsistent track record of delivering high quality results in a timely manner. A results-driven professional with strong client-centric skills and an agile approach to project management. In-depth knowledge of customer service protocols and practices. Well versed in providing assistance to clients in various aspects. Determined to utilize and implement transferable skills and knowledge for working efficiently towards productivity.Managed delivery team; was able to initiate & manage cross functional teams and multi‐disciplinary projectsProficient in working on:o End to End Transitionso Client Management, Planning and Schedulingo Change Managemento Vendor Managemento Stakeholder Managemento Risk Management o Quality Managemento Incumbent (Vendor to Vendor) Transitiono Rebadging Resourceso Around 5 years of Onsite Experienceo PMP Trained and enrolled for certification in April 2019

Experience

1. Information Technology Deputy General Manager

   HCLTech

   Jan 2021 — Present · Jersey City, NJ, US

Education

• St.Josephs Convent

  S.S.C

  1998 — 1999

• St.Josephs Convent

  H.S.C

  1999 — 2000

• Nagpur University

  B.Tech

  2001 — 2005

Skills

• People Management
• Strategic Planning
• Business Process Improvement
• Customer Relationship Management (Crm)
• Strategy
• Telecommunications
• Performance Management
• Crm
• Bpo
• Data Analysis
• Management Consulting
• Recruiting
• Pre-Sales
• Team Management
• Sourcing
• Outsourcing
• Service Delivery
• Business Process Outsourcing (Bpo)
• Business Analysis
• Business Development
• Vendor Management
• Leadership
• Client Relationship Building
• Operations Management
• Management