Sonakshi Sharma
Customer Support Supervisor @Care\'bout
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WORK HISTORY
Customer Support Supervisor @Care\'bout
Lead a multi-project support team; manage daily operations, shifts and leave schedules. Hire, onboard and train agents for India operations; improve agent readiness and SLA adherence. Run performance reviews, coaching, and retention initiatives; handle escalations to closure. Coordinate between upper management, clients and agents to ensure project goals are met.
EDUCATION
Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal
DCA
Jiwaji University
Bsc
ABOUT SONAKSHI SHARMA
With 4+ years across HR, Customer Support, and Business Development, I enjoy working with both people and processes. I’ve recruited and trained teams, handled escalations, and managed client accounts. Experienced with tools like Hunter, Zoho CRM, Jira, and LiveChat.
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