Sonakshi Kansal
Customer Success Specialist | Driving Client Retention & Growth | SaaS | Bitrix24 CRM
- Role
- Customer Success Specialist at Bitrix24 India
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sonakshi Kansal
Experienced marketing, operations and client servicing professional with 4 years of expertise in lead generation, client relationship management, and campaign execution. Proven record of driving customer engagement, meeting sales targets, and optimizing operational processes to support business growth.
Experience
Customer Success Specialist
Dec 2024 — Present · Bengaluru, IN
Manage a portfolio of 250+ accounts across SMB to enterprise clients, driving CRM adoption, renewals, and expansion opportunities.Achieved 90% customer retention rate through proactive engagement, regular success reviews, and data-driven account health monitoring.Increased upgrade and cross-sell revenue by identifying client growth opportunities and aligning Bitrix24 solutions with evolving business goals.Partnered with product and sales teams to implement client feedback, resulting in improved CRM adoption and a 15% boost in feature utilization.Delivered measurable business impact by improving customer onboarding efficiency and reducing time-to-value for new clients by 20%.
Education
Institute of Management Technology, Hyderabad
Master of Business Administration - MBA, Marketing
2017 — 2019
Banasthali Vidyapith
Bachelor of Commerce - BCom, Business/Commerce, General
2013 — 2016
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