Sona Sargsyan
Customer Growth Executive at Infobip
- Role
- Customer Growth Executive at Infobip
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Sona Sargsyan
Multilingual sales, account management, business development and team management professional with over 15 years of experience in telecom industry. Skilled in communications, interpersonal relations, problem solving, forecasting, strategy building. Living in Los Angeles, United States.
Experience
Customer Growth Executive
Sep 2022 — Present · Los Angeles, CA, US
Coordinate activities with internal cross-functional teams to retainexisting business and explore/pursue possibilities of expanding newbusiness opportunities.• Manage end-to-end sales process (handling inbound/outbound leads,generate new opportunities, develop, present value proposition,negotiate price, build, and maintain relationship and network).• In cooperation with Revenue Assurance, monitor and take actions tominimize health risks (actively involve ensuring financial collectionsand netting).• Act as a focal point for customers when it comes to meeting theirbusiness/technical expectations (e.g, technical escalations,services/product adoption) communicate customer feedback andideas to Product teams• In cooperation with registrations team, ensureclient account set-up & collaborate with Platform Service teams toarrange setup, enabling client activities based on agreed (account creation and set-up, route management, senderregistration, allowed content filtration setup and maintenance).• Analyze and forecast customer’s traffic, take immediate actions toensure ongoing business growth and maximization of revenue/grossprofit.• Coordinate internal teams to promptly fulfill customer’srequirements (Customer Support, Registrations, Platform Operations,Customer Analysts, Procurement, Global Account Management).• Set and drive regular meetings with internal stakeholders to ensurecustomer goals are met.
Education
French University of Armenia
Master’s Degree, International Business/Trade/Commerce
2001 — 2006
Aix-Marseille University
Master's degree, International Affairs and Finances
2006 — 2007
Skills
- Team Management
- Selling
- Start-Ups
- Strategic Partnerships
- Carriers
- Telecommunications
- Small Business
- Account Management
- New Business Development
- International Sales
- Negotiation
- Sales
- Wholesale
- Telecommunications Management
- Leadership
- Voip
- Key Account Management
- Telecommunication Services
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.