Sona P S
Team Lead @Accenture International Voice Process /claims / Complaints Grievances and appeals/ US Healthcare/Member appeals/ provider appeals
- Role
- Health Admin Services Team Lead at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sona P S
Total of 6 years and 5 months of experience in US Health insurance(complaints,grievances and appeals),Analysing complaints and appeals of medical provider, medical insurance claims processing as per the complaints or appeals raised by the providers.Started my carrier in US healthcare in 2019 September and got trained directly from the client side, then got promoted as senior associate, process specialist and now working as a Team Lead of 30 head count for the same US healthcare. With the immense knowledge gained through the years of experience learned all of the main skills as follows:1. Producing cases to understand new scenarios 2. Managing all the SLAs as per client expectations 3. Team handling and troubleshooting 4. Attending client calls to understand new updates5. Allocation of cases and driving team to meet daily targets 6. Auditing highly sensitive casesACHIEVEMENTS:1. Impact created on the SLA metrics 2. Moved to a new location to train and setup new batch of 30 head count 3. Internally cleared exam and got promoted as Team Lead 4. Best team award, Top production contribution
Experience
Health Admin Services Team Lead
Dec 2025 — Present · Bengaluru, IN
Leading a team of 15 in US healthcare Grievances, semi voice, inbound and outbound calls
Education
St Anthony's girls high school Vatakara
Bachelor of Arts - BA, English Language and Literature/Letters
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