Somya Srivastava
Product Manager | Fintech | Gen AI in customer servicing | CX Strategy | Ecofy | ICICI | Kotak
- Role
- Digital Product Manager at Ecofy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Somya Srivastava
I’m a Product Manager with experience across ICICI, Kotak, and Ecofy — building digital…
Experience
Digital Product Manager
Oct 2023 — Present · Mumbai, IN
At Ecofy, I’ve worked across both digital loan journeys and customer service innovation. I led the redesign of our loan application process, digitized field investigations, and integrated DigiLocker and selfie triangulation for faster identity verification. I also embedded ML BREs to auto-reject high-risk applications and implemented Trackwizz and Sherlock to enhance fraud detection.On the customer servicing side, I launched a WhatsApp chatbot that connected directly to the LOS and enabled seamless loan detail access. I introduced Gen AI into our welcome calling process and scaled our customer portal registrations by 270% through targeted campaigns. I also streamlined ticket handling to improve TAT and agent efficiency.
Education
IMS DAVV
Bachelor of Business Administration - BBA, Hospital and Health Care Facilities Administration/Management
2016 — 2019
Welingkar Institute of Management
PGDM, Health/Health Care Administration/Management
2019 — 2021
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