Somya Kanungo
Transaction Monitoring Analyst | Teleperformance | Fintech Support
- Role
- Customer Technical Analyst and Transaction Monitoring at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Somya Kanungo
Passionate and detail-oriented student obtaining a BA Hons. In Mass communication and…
Experience
Customer Technical Analyst and Transaction Monitoring
Oct 2022 — Present · Indore, IN
Domain: Fintech Project: MastercardKey Roles and Responsibilities:1. Transaction Analysis: Identified the nature, sequence, and frequency of transactions before takingappropriate actions.2. Salesforce Ticket Handling: Managed tickets generated for flagged transactions and accountrestrictions. Assisted users with restrictions and account KYC processes.3. Customer Support: Addressed user and partner queries via email, chat, or outbound calls whenrequired.4. Fraud Prevention: Analyzed transactions, gathered evidence, and collaborated with internal supportteams and external partners to detect and prevent fraudulent activities.5. Escalation: Registered invalid transactions and escalated them to the Enhanced Due Diligence(EDD) support team for further action.6. Chargeback Requests: Collected necessary evidence to raise chargeback requests on behalf ofmembers.7. Compliance Management: Worked with politically exposed persons (PEP), users from sanctionedcountries, and flagged accounts (RED flags).8. Using analytical tools to identify and resolve discrepancies and financial disputes. ConductedInvestigations and research, review evidences and documents to analyse and help the customers in fraud by prevention and mitigation.
Education
Renaissance College of Commerce and Management, Indore
BA hons., Mass Communication/Media Studies
2018 — 2021
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