Somveer Singh
AVP, Marsh | Workforce Transformation | HR Operating Model • Org Design • Change | Delivering Results
- Role
- AVP - Metrics Analytics Reporting at Marsh
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Somveer Singh
As an AVP Metrics, Analytics and Reporting at Marsh, I lead a team of WFM specialists who support the delivery of financial technology solutions to over clients worldwide. With more than 20 years of experience in WFM and process improvement, I am passionate about enhancing operational efficiency and quality across the organization.My core competencies include developing and implementing WFM strategies, forecasting and scheduling, capacity planning, and performance management. I leverage technology and data analytics to align staffing levels with business needs and customer expectations. I am also a certified Lean Six Sigma Green Belt and have led multiple projects to identify and eliminate waste, reduce defects, and increase customer satisfaction. Through my combined expertise in WFM and Six Sigma, I provide a holistic approach to problem-solving that considers both operational and quality factors. I am committed to driving continuous improvement and delivering sustainable results for all my clients.
Experience
AVP - Metrics Analytics Reporting
Apr 2026 — Present · Gurugram, IN
Education
Karnataka State Open University
Master's degree, Business/Commerce, General
2013 — 2015
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
2006 — 2009
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA), Operations Management
2011 — 2013
Cybersecurity
six sigma green belt, Quality Control Technology/Technician
2015 — 2015
Kendriya Vidyalaya No 1. Delhi Cantt-10
12, Business/Commerce, General
1993 — 2005
Skills
- Call Centers
- Workforce Management
- Service Delivery
- Outsourcing
- Bpo
- Performance Management
- Mis
- Operations Management
- Crm
- Business Analysis
- Process Improvement
- Team Management
- Vendor Management
- Management
- Transition Management
- Customer Service
- Employee Engagement
- Sla
- Team Leadership
- Customer Satisfaction
- Leadership
- Business Process Improvement
- Training
- Business Development
- Talent Acquisition
- Contact Centers
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.