Somnath Sharma

About Somnath Sharma

With over 18 years of experience in IT consulting and project management, I currently serve as Senior Manager - Projects and Service Delivery at AVASO Technology Solutions. I focus on leading end-to-end project execution, ensuring on-time delivery, adherence to budget, and achieving high-quality standards. My role includes project planning, resource allocation, risk management, and fostering client relationships to maintain satisfaction and drive retention. At AVASO Technology Solutions, I collaborate with project managers and delivery teams to implement best practices that enhance operational excellence and meet organizational goals. I am passionate about mentoring teams, enabling continuous improvement, and supporting pre-sales and solutions efforts. My expertise lies in service delivery frameworks, technical support, and client relations, ensuring projects align with customer expectations and business objectives.

Experience

1. Senior Manager- Projects and Service Delivery

   AVASO Technology Solutions

   Nov 2024 — Present · Mohali district, IN

   Over 18+ Experience in IT consulting work. Summary of my role at AVASO Technology as Sr. Manager Projects and Service Delivery are mentioned in details below.Role as Sr. Manager Projects Primary Focus: Successful execution of a specific project — delivering on time, within budget, and with expected quality.Responsibilities:Project Planning & Scoping Define project scope, timeline, and milestones.Develop project plan and resource schedule.Execution & Monitoring Lead project team (developers, analysts, QA, etc.).Track deliverables, manage change, and mitigate risks.Client Communication Regular updates, reporting, and requirement clarifications.Manage client expectations and approvals.Risk & Issue Management Proactively identify and mitigate risks.Maintain issue logs and resolve blockers.Quality and Delivery Assurance Ensure testing, documentation, and quality benchmarks are met.Closure Project closure documentation, client sign-off, and transition to support (if applicable). Tools Typically Used:JIRA, MS Project, Confluence, Gantt charts, Excel dashboards. Role as Sr. Manager Service DeliveryPrimary Focus: Ongoing service delivery — ensuring SLAs are met, managing operations, and maintaining client satisfaction.Responsibilities:Service Governance Ensure adherence to SLAs, KPIs, and compliance standards.Conduct regular service reviews and audits.Operational Oversight Oversee daily service operationsStakeholder Management Act as a client SPOC for service-related matters.Conduct regular governance meetings and reviews.Team Management Manage delivery teams (often geographically dispersed).Handle performance reviews, mentoring, and workload balancing.Continual Improvement Identify areas of improvement (automation, process optimization).

Education

• West Bengal University of Technology, Kolkata

  Bachelor of Technology (B.Tech.), Electronics and Instrumentation Engg.

  2002 — 2006

• Upx academy

  Data Science with Python, online study

  2019 — 2020

• IIT Kharagpur - Vinod Gupta School of Management

  Master of Business Administration (MBA)

  2016 — 2019