Somnath Sagar
Area Service Incharge – Philips | CG| 5+ Yrs Service Ops | 6 ASC Handling | Ex–Dish TV | After-Sales & Field Ops | MIS | Learning: Power BI, SQL, Python | PGDCA
- Role
- Area Service Incharge Chhattisgarh (Philips Domestic Appliances) at Versuni
- Location
- Raipur, CG, IN
- LinkedIn followers
- 500 followers
About Somnath Sagar
Area Service Incharge with 5+ years of experience in consumer appliances and FMCG service operations, currently managing the Chhattisgarh region for Philips. I oversee 6 authorized service centers across Chhattisgarh, including Raipur, Bilaspur, Bhilai, Korba, Ambikapur, and Jagdalpur, and lead a team of 20+ technicians.I bring strong expertise in after-sales service, field operations, service quality management, escalation handling, and technician coordination. I am skilled in MIS reporting and process improvement to enhance service efficiency and customer satisfaction.My prior experience at Dish TV strengthened my customer handling and operational skills. Currently, I am learning Power BI, SQL, and Python to build strong data analytics capabilities and drive data-driven service improvements.
Experience
Area Service Incharge Chhattisgarh (Philips Domestic Appliances)
Dec 2024 — Present
Managing 6 service centres across Chhattisgarh. Handling customer complaints, service escalations, and technician coordination. Conducting meetings with ASC to align on KPIs. Overseeing spare parts sales and maintaining stock flow. Ensuring smooth operations and high customer satisfaction.🧑 Providing training and support to field technicians.
Education
SNPV Raigarh
PGDCA, Computer
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