Somesh S Niddodi

About Somesh S Niddodi

Results driven professional with over 24 years of extensive experience in Human…

Experience

1. Human Resources Director

   Norwegian Cruise Line Holdings Ltd.

   Jul 2021 — Present

   Heading the Human Resources Function onboard with a team of HR Operations Manager, Assistant HR Operations Managers, Training Specialist and Crew enrichment Administrator.\\\\nServing as a strategic partner to the shipboard leadership by providing human resource direction and guidance on all employee related issues.\\\\nEnsuring strict adherence to all agreed regulations ( ILO, MLC 2006/USPH/HACCP, ISM/ ISO, SQM, Service standards)\\\\nExpert in employee relations investigating, negotiating and resolving grievances and conflicts, in a multi-cultural, diverse environment\\\\nEfficiently and confidentially managing harassment and discrimination allegations and conduct prompt and thorough investigations as appropriate.\\\\nResponsible for various crew satisfaction Initiatives, functions and events on-board.\\\\nResponsible of Crew satisfaction scores, Crew Welfare Budgets and various initiatives for enhancement of crew members stay onboard

Skills

• Customer Experience
• Loyalty Programs
• Crm
• Leadership
• Project Management
• Team Management
• Cross-Functional Team Leadership
• Mystery Shopping
• Team Leadership
• Business Development
• New Business Development
• Development & Delivery of Training
• Hospitality Management
• Customer Satisfaction
• Customer Lifecycle Management
• Program Management
• Business Process Improvement
• Customer Engagement
• Retail
• Customer Relations
• Project Planning
• Customer Service
• Performance Management
• Analysis
• Budgets
• Food & Beverage
• Training Delivery
• Csi
• Competitive Analysis
• Sop Development
• Call Center Administration
• Guest Service Management
• Human Resources
• Food & Beverage Management
• Client Representation
• Customer Support
• Marketing
• Client Relationship Building
• Business Expansion
• Customer Loyalty Management