Somesh Boddepalli
E support Officer at Intouch cx | UI/UX Designer | Ex Wipro Alumni | Ex-Amazonian | Front End Developer
- Role
- Tech Support at IntouchCX
- Location
- Srikakulam, AP, IN
- LinkedIn followers
- 500 followers
About Somesh Boddepalli
I’m an enthusiastic and adaptive tech graduate with a background in Electrical and…
Experience
Tech Support
Jun 2025 — Present · Hyderabad, IN
As a Support Officer for the Samsung customer service process, I assist customers across various channels (chat) by providing prompt and professional support related to Samsung products and services. My role involves identifying customer issues, offering accurate resolutions, and ensuring customer satisfaction.Key Responsibilities: • Provide support for Samsung mobile devices, tablets, wearables, and smart appliances. • Handle product-related queries, warranty information, service requests, and basic troubleshooting. • Escalate complex technical issues to higher-level support teams when necessary. • Maintain accurate documentation of all interactions in the internal CRM system. • Ensure high CSAT (Customer Satisfaction Score), AHT (Average Handling Time), and FCR (First Contact Resolution). • Follow quality standards, data privacy, and company policies during all interactions. • Collaborate with team members and team leads to ensure continuous improvement in service delivery.
Education
ADITYA INSTITUTE OF TECHNOLOGY & MANAGEMENT, K.Kothuru, Tekkali - 532201, Srikakulam District, A.P(CC-A5)
Diploma of Education, Electrical and Electronics Engineering
NRI INSTITUTE OF TECHNOLOGY
Bachelor of Technology - BTech, Electrical and Electronics Engineering
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