Som B

WORK HISTORY

EDUCATION

SKILLS

ABOUT SOM B

Customer Success & Revenue Growth Leader | B2B SaaS | Cybersecurity | Enterprise & SMB AccountsWith 10+ years of experience across Customer Success, Account Management, Renewals, and Sales, I specialize in driving retention, expansion, and long-term customer value in competitive B2B environments.Most recently at BlackBerry Cybersecurity, I managed a $1M–$4M book of business supporting 100+ accounts quarterly across legal, healthcare, automation, technology, and nonprofit sectors. I partnered with cross-functional teams to reduce churn, secure renewals from at-risk accounts, and expand customer adoption of cloud, UEM/UES, and security solutions.Throughout my career, I’ve consistently delivered measurable growth:• Managed 100+ SMB and enterprise accounts across Canada, SF, and NYC, achieving renewal rates above company average• Identified and recovered at-risk accounts, reducing churn significantly below company benchmark• Converted legacy customers to cloud-based UEM/UES solutions with high adoption rates• Ranked Top 3 performer (team of 15) at Bell Residential Security, conducting 100–120 daily outbound calls• Grew e-commerce revenue from $90K to $350K+ monthly managing Amazon, Walmart & Tata accounts• Delivered 250% territory growth while managing 120 SMB + 5 major enterprise accountsI bring a data-driven, relationship-first approach that balances strategic thinking with execution. Having worked across Canada, the US, India, Korea, and Ghana, I understand how to navigate diverse stakeholders and complex buying environments.I am currently exploring Customer Success, Renewals, Account Management, and Revenue Growth opportunities across Canada.If you’re building a high-performance CS or revenue team, let’s connect.Core Strengths:Customer Retention | ARR Growth | Expansion & Upsell | Stakeholder Management | Cross-Functional Collaboration | Salesforce CRM | SaaS Adoption