Somdutta D.
Digital Marketer• Helping brands to market their products/services online • Brand and Digital Marketing • MBA - XIMB•
- Role
- Digital Community Manager at East-West Seed
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Somdutta D.
I am currently working with the Marketing Team at East West Seed India, where my primary…
Experience
Digital Community Manager
Aug 2023 — Present · Bengaluru, IN
Managed and addressed customer inquiries, concerns, and feedback on social media platforms (Instagram, Facebook, LinkedIn) through CRM software- Conducted weekly analysis and reporting on ticket types and resolution times, provided necessary requirements, and identified areas for improvement in the customer service process- Initiated a dedicated WhatsApp channel with the vendor and partnered closely to communicate daily goals- Conceptualize and design creatives and posters for the brand, while managing social media- Conducted live streaming sessions for over 40 videos on both Facebook and YouTube- Developed and optimized YouTube videos, applying SEO strategies to enhance visibility and organic reach- Prepared monthly expense reports and budgetary reports to track marketing expenditures.
Education
South Point School Silchar
Matriculation, Class 1-10
2000 — 2013
Ramanuj Gupta Junior College, Silchar
Higher Secondary, Class 11-12, Commerce
2013 — 2015
Xavier Institute of Management(XIM Bhubaneswar)
Master of Business Administration - MBA, Finance, Marketing
K.C. Das Commerce College
Bachelor of Commerce - BCom, Accountancy
2015 — 2018
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