Soma Y.
ServiceNow Infra Developer | Tester | ITSM | CMDB | ITOM | Discovery | Integrations |Certified System Admin | Certified Application Developer |
- Role
- Servicenow Itsm Developer at Elite It Technologies Llc
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Soma Y.
ServiceNow Developer with hands-on experience across ITSM, CMDB/CSDM, UI Builder…
Experience
Servicenow Itsm Developer
Jun 2025 — Present
Built Record Producers and Order Guides, applying UI Policies and Catalog Client Scripts for dynamic field behavior and validations.•Created Flow Designer flows and Business Rules for approvals, SLAs, and notifications; documented configurations and test steps.•Designed and maintained CMDB/CSDM models (classes, relationships, identification/reconciliation rules) with data-quality checks and impact/reporting views.•Supported ITSM (Change/Incident/Problem/Release Management) by adding approvals, SLAs, notifications, and guardrails; created reports and dashboards for stakeholders.•Partnered with cross-functional teams to refine requirements, estimate effort, and ensure maintainable, testable configurations.
Education
The University of Texas at Dallas
Master of Science - MS
2022 — 2024
SRM Institute of Science and Technology (SRMIST)
Bachelor of Technology - BTech
2018 — 2022
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