Soma Majumder

About Soma Majumder

I am currently exploring careers in the technology and IT field while also continuing my education as a Full Stack software engineer with the Pursuit Fellowship (an intensive 12-month Fellowship that trains future software engineers) as well as the Generation USA program (an intensive 22 week program that focuses on Web Development)Much of my experiences have equipped me with the skills to be an effective team player, problem solver, and action orientated collaborator and leader. After completing the Per Scholas IT Support Training Program, I have a Google IT Support Professional Certificate and technical skills like troubleshooting, networking, operating systems, system administration, security, and hands-on assessments. When my experiences as a creative are compiled with growing technical mastery, I am more than equipped to problem solve and build like an engineer! With the help of the Pursuit Fellowship and Generation USA, I am excited to explore all of the different career opportunities that encompass both my skills and my passions.

Experience

1. Information Technology Help Desk Technician

   NYC Public Schools

   Aug 2021 — Present · New York, NY, US

   Serve as the first point of contact for customers exploring technical assistance over the phone or email- Complete remote troubleshooting through diagnostic techniques and pertinent questions- Discover the best solution based on the issue and details provided by customers- Walk the customer through the problem-solving process- Direct unsolved issues to the next level of support personnel- Provide detailed information on IT products or services- Record events and problems and their resolution in logs- Follow-up and update customer status and information

Education

• Stony Brook University

  Bachelor of Science in Health Science, Healthcare Management concentration/ Business Management minor

  2008 — 2012

• Shillington

  Certificate, Graphic Design

• Per Scholas

  Information Technology

• Pursuit

  Fellowship in Computer Software Engineering

• Brooklyn Technical High School

  Diploma, Environmental Science

  2004 — 2008

• ChooseU

  Web Development

Skills

• Event Management
• Familiar in Apa Writing Style
• Photography
• Email Marketing
• Powerpoint
• Microsoft Excel
• Blogging
• Microsoft Publisher
• Excel
• Microsoft Word
• Indesign
• Digital Photography
• Ms Publisher
• Photoshop
• Word
• Visio
• Social Media
• Public Speaking
• Fluent in Bengali
• Ms Project
• Facebook
• Illustrator
• Tumblr
• Event Planning