Soma Oberoi

About Soma Oberoi

I\'m a Technical Program Manager with 15+ years in technology, including 10+ years at…

Experience

1. Technical Program Manager

   Amazon

   Jan 2018 — Present · US

   AI/ML Platform Delivery• Led end-to-end delivery of ASSIST, an AI-powered debugging platform spanning 800+ services and 300+ teams, from concept through global rollout — reducing incident RCA time by 85%(30 minutes to 5 minutes)• Drove architectural alignment, dependency management, and launch readiness across multiple organizations, managing pilot feedback loops and iterating before full production launch• Partnered with engineering, data science, and operations teams to define model accuracy benchmarks, establish KPIs, and ensure production reliability of AI-driven capabilities Operational Excellence & Peak Readiness• Owned and ran Peak Readiness programs across Amazon Photos, Last Mile, and Middle Mile — coordinating system health audits across 300+ teams before Prime Day and Black Friday, supporting 400+ Tier-1 services• Designed and launched centralized Operational Excellence platforms adopted by 90%+ of org leaders, enabling standardized audits, risk visibility, and data-driven prioritization• Built and managed risk and change management frameworks that identified critical bottlenecks pre-peak, resulting in zero Sev1 incidents in audited systems during peak seasons Incident Management & Sev1 Leadership• Launched and owned the Last Mile Call Leader Program — nominating, training, and onboarding tenured engineers into the Sev1 on-call rotation to strengthen incident response capabilities• Standardized Sev1 leadership practices across organizations, introduced retro processes after every incident, and reduced time-to-resolution by 40%🤝 Cross-Org Program Leadership• Ran Weekly Business Reviews (WBRs) with Directors, Senior Managers, and Principal Engineers — driving prioritization decisions, resource tradeoffs, and accountability across 200+ teams• Revised and managed multi-quarter roadmaps, balancing competing priorities between bug resolution, feature delivery, and resource constraints

Skills

• Html
• Java
• Javascript
• Sql
• Linux