Soma Dasgupta
Director Content Management @Kore.ai
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WORK HISTORY
Director Content Management @Kore.ai
Hyderabad, IN
Established and scaled a global Enablement Academy as a greenfield project, establishing the organization, content team, hiring, and vendor management from zero to deliver high-quality learning at scale across an AI product portfolio for customers, partners, and internal teams.Architected the full curriculum strategy, including role-based learning pathways, multi-tier certification programs, and course design developed in cross-functional partnership with Product, Engineering, Sales, and Customer Success.Modernized the learner experience by leading LMS evaluation and migration, redesigning the learner portal, and introducing gamification, hands-on labs, simulations, and microlearning to drive sustained engagement across a global audience.Established governance and continuous improvement frameworks encompassing content standards, access protocols, and analytics-driven performance tracking to maintain quality and scalability.
EDUCATION
Symbiosis
Post Graduate in Instructional Design, Instructional Design
University of Wales, Newport, UK
MSc in Advanced Information Technology, Information Technology
SKILLS
ABOUT SOMA DASGUPTA
I am a seasoned Learning & Development leader with over 20 years of experience designing and scaling enterprise learning ecosystems that drive real business outcomes. I specialise in building academies, curriculum frameworks, and certification programs from the ground up — translating complex technical capabilities into engaging, accessible learning experiences for customers, partners, and internal teams. A natural problem-solver, I have spearheaded technical, corporate, and enterprise software learning initiatives to enable meaningful and impactful experiences for customers, partners, and internal teams. I thrive in collaborative environments — mentoring teams, managing vendors, partnering with Product, Engineering, and Sales — to ensure learning strategy stays tightly aligned with business growth. With a strong foundation in instructional design, agile project management, and learning technology, I bring both the vision to architect and the rigour to execute. Whether building from scratch or reinventing what exists, I am driven by one goal: learning that sticks, scales, and delivers measurable impact.
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