Soma Dasgupta
Director - Content Management | Head of Digital Learning | Academy Architect | Learning Experience Strategist | Author
- Role
- Director Content Management at Kore.ai
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Soma Dasgupta
I am a seasoned Learning & Development leader with over 20 years of experience designing and scaling enterprise learning ecosystems that drive real business outcomes. I specialise in building academies, curriculum frameworks, and certification programs from the ground up — translating complex technical capabilities into engaging, accessible learning experiences for customers, partners, and internal teams. A natural problem-solver, I have spearheaded technical, corporate, and enterprise software learning initiatives to enable meaningful and impactful experiences for customers, partners, and internal teams. I thrive in collaborative environments — mentoring teams, managing vendors, partnering with Product, Engineering, and Sales — to ensure learning strategy stays tightly aligned with business growth. With a strong foundation in instructional design, agile project management, and learning technology, I bring both the vision to architect and the rigour to execute. Whether building from scratch or reinventing what exists, I am driven by one goal: learning that sticks, scales, and delivers measurable impact.
Experience
Director Content Management
Feb 2022 — Present · Hyderabad, IN
Established and scaled a global Enablement Academy as a greenfield project, establishing the organization, content team, hiring, and vendor management from zero to deliver high-quality learning at scale across an AI product portfolio for customers, partners, and internal teams.Architected the full curriculum strategy, including role-based learning pathways, multi-tier certification programs, and course design developed in cross-functional partnership with Product, Engineering, Sales, and Customer Success.Modernized the learner experience by leading LMS evaluation and migration, redesigning the learner portal, and introducing gamification, hands-on labs, simulations, and microlearning to drive sustained engagement across a global audience.Established governance and continuous improvement frameworks encompassing content standards, access protocols, and analytics-driven performance tracking to maintain quality and scalability.
Education
Symbiosis
Post Graduate in Instructional Design, Instructional Design
2012 — 2013
University of Wales, Newport, UK
MSc in Advanced Information Technology, Information Technology
2004 — 2006
Skills
- Content Review and QA
- Instructional Design
- Storyline
- Training
- Articulate Studio
- Instructor-Led Training
- Mentoring
- Captivate
- Flash
- Content Development for Social Media
- Vendor Management
- Content Development
- E-Learning
- Custom Content Development
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