Som Bhattacharya

About Som Bhattacharya

I\'m a dynamic professional fueled by a passion for customer centric strategies and a rich background in BPO Quality Management. My expertise spans in marketing automation, account management, SaaS sales, and customer retention, all underpinned by a keen ability to foster engagement. With an overall mix-bag experience of 15 yrs and as a skilled communicator, I excel in cross-divisional projects, ensuring seamless collaboration and information flow. My experience encompasses both B2B and B2C sectors, allowing me to navigate diverse client landscapes with ease. My core competencies include negotiating and elevating customer satisfaction, driving product adoption, and streamlining the customer onboarding process. I am adept at retention and churn management, and my marketing automation acumen is matched by my strengths in team leadership and market research. Advocating for customers, generating leads, and building robust client relationships are all part of my professional repertoire. I bring a strategic approach to account revenue reporting and system efficiency enhancement, leveraging data analysis, stakeholder feedback, and innovative experimentation. My skill set is further enriched by proficiency in CRM analytics, loyalty and campaign management, and brand awareness. I am well-versed in JIRA, Confluence, Trello & Click-up.

Experience

1. Customer Success Manager

   Omind

   Sep 2023 — Present · Kolkata, IN

Education

• Shobhit University

  Bachelor's degree