James Olander

About James Olander

STRENGTHS-Above average learning aptitude (pursuing MHA/FACHE/ODS)-High retention speed reading-Above average clerical perception in the 99th %tile (ability to notice if two numbers/words are the same or different w/ high speed/accuracy)-Business acumenSUMMARY OF QUALIFICATIONS-80 WPM typing (Range 37-122 depending on content) & 96%-100% accuracy-20 yrs: MS Office-18 yrs: following standard operating procedures-17 yrs: customer service/greeting & orienting -15 yrs: payment notifications/collection/cash handling-14 yrs: administrative experience-14 yrs: adding people to databases-13 yrs: answering/triaging phone calls-9 yrs: medical field / health data management / record maintenance-7 yrs: supportive management/supervisory/team leadership-7 yrs: faxing PHI-7 yrs: remote desktops-6 yrs: EPIC (work queues, MyChart/triage messages, scheduling) & other EMRs/EHRs -6 yrs: appointment scheduling/communicationWEAKNESSES ( & what I\'m doing about it)- Work experience/professional network are mostly US based (so I cultivate global relationships/collaborative projects)- Only fluent in English & partial Spanish.(I learn Latin/Hebrew to expand into other languages). The more languages we can connect through, the larger the impact we can make. GENERAL: Abstractor/Case Finder featured at 2019 World Cancer Summit (Rome, Italy) effective at absorbing information & passionate about collecting cancer treatment data for surveillance to improve societal longevity. ROLES I\'M OPEN TO: Manager, Department Administrator SEEKING CONTRACT ROLES: Remote CTR Training / Follow Up Clerk / Abstracter. Aiming for further experience w/ case finding, follow-up, abstracting, reporting, cancer committee, cancer conferences, State & /or NCDB submissions, & 1914 more hours in a registry to become eligible for CTR exam via route B. VALUES: Curiosity/Discovery, Compassion/Caring for Humanity, Health, Efficiency, Effectiveness, Integrity, Excellence, InnovationPOTENTIAL PROJECTS: Digitizing/automating processes

Experience

1. Outpatient Services Supervisor

   UT MD Anderson

   Jul 2023 — Present · Houston, TX, US

   Reports to the Manager of Business (MBS) directly and to the Outpatient Services Manager indirectly, provides day-to-day oversight of Patient Service Coordinator staff in each desk operations team+Leads and coaches desk operations team to provide exceptional service to patients and providers+Provides day-to-day oversight of assigned staff for 3 centers in each business services and desk operations teams, including Front Desk, on-site and off-site teams+Ensures front desk policies and procedures are documented and maintained+Ensures accurate scheduling of appointments, including in assisting provider team\'s template oversight and management+Supervises all patient communication channels+Fosters an environment where each person is a valued member of an inspired team with a commitment to service standards+Manages communication and interfaces with center in partnership with Access Operations +Demonstrates consistency in meeting key performance indicators and metrics from both provider and patient feedback and implements process improvement efforts to strengthen performance+Encourages a patient focused, cost-effective and high-quality environment for all front-line interactions+Communicates and reinforces service excellence standards in partnership with centralized operations+Collaborates with providers to improve and maintain service levels+Implements changes as needed to enhance scheduling and improve outpatient operations+Monitors daily oversight of financial transactions+Performs patient service coordinator functions when required+Supervises assigned employees, including performing evaluations, hiring, training, developing, coaching, counseling and scheduling+Sets productivity and quality standards in partnership with centralized center operations+Monitors staff performance and identifies and implements solutions for improvement+Responsible for daily cash handling for 3 centers, reconciling and depositing daily transactions

Education

• UCHealth - University of Colorado Hospital - Grand Rounds - CU Medicine

  Continuing Education, Health/Health Care Administration/Management

  2018

• SEER*Educate Fred Hutchison Cancer Research Center

  Certified Tumor Registrar (CTR), Health/Health Care Administration/Management

  2018 — 2023

• LippenCott WoltersKluwer

  Nurising, Nursing

• Montana State University-Bozeman

  Industrial Engineering

• Colorado State University

  Bachelor of Business Administration (B.B.A.), Organization & Information Management

• Brene Brown Education and Research Group

  The Daring Way, Individual Development

  2014 — 2014

• International Association of Cancer Registries

  Conference Attendee, Oncology and Cancer Biology

• AHIMA

  Cancer Information Management, Oncology and Cancer Biology

  2019 — 2026

• Superior Elementary School

  Elementary, Elementary Education and Teaching

  2000 — 2005

• Monarch High School

  High School Diploma, Business Administration and Management, General

  2007 — 2010

• Yoga Mehr

  Certified Yoga Teacher (YTT200)

  2017 — 2018

• Bloomberg Certificates

  Terminals, International Finance

  2013 — 2014