Alisha Sackett
Customer Experience Manager, Grant Thornton |Professional Writer | Author, Raion’s Legacy, Moonlight & Primrose
- Role
- Customer Experience Manager at Grant Thornton (US)
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Alisha Sackett
I\'m a writer, first and foremost. But, as the great Jo March said,\"I should have been a great many things.\" Here\'s a short list of things I\'m currently passionate about:1. Writing.2. Pursuing excellence in my work environment.3. Growth, in all ways.4. My daughter\'s thirst for knowledge and trying new things.5. Painting, digitally drawing, and taking photos.
Experience
Customer Experience Manager
Apr 2023 — Present · US
Champion opportunities to consistently improve customer experience; increase customer satisfaction; map the customer journey and identify opportunities to proactively intervene on the client’s behalf; provide guidance on effective client issue resolution; Develop listening points in the customer journey; test new strategies for driving customer value; review and evolve the collection of processes used to track, oversee and organize every interaction between the customer and our team.
Education
Southern New Hampshire University
Master of Fine Arts - MFA, Professional Writing
University of Phoenix
Bachelor of Arts (B.A.), English
2012 — 2016
Skills
- Product Marketing
- Editing
- Customer Service
- Business Cards
- Grant Writing
- Leadership
- Secretarial Skills
- Microsoft Office
- Public Speaking
- Day Care
- Invitations
- News Writing
- Creative Writing
- Graphic Design
- Social Media
- Blogging
- Research
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