Solomon Jacob
IT Service Delivery - Project Lead @Wipro
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WORK HISTORY
IT Service Delivery - Project Lead @Wipro
London, GB
EDUCATION
Madras Christian College
BCA - Bachelor of Computer Application
S.B.O.A Matric higher secondary school(Thirumangalam)
Computer Science
ABOUT SOLOMON JACOB
Leading and supporting the service delivery team at Wipro, I ensure high-quality and timely delivery of IT workplace services, identity and access management (IAM), and IT service desk solutions to our clients. With ITIL 4 Foundation certification and more than three years of experience in service delivery projects, I have successfully streamlined and automated processes, improved user experience for new starters, and managed the outsourced managed service contract with our partner. I hold a Bachelor\'s in Computer Applications degree from Madras Christian College, where I developed my technical and analytical skills. I am a versatile go-getter with an insatiable drive for success and a whatever-it-takes philosophy. I am passionate about delivering IT solutions that empower and facilitate our clients\' business goals. I aspire to leverage my expertise and skills to advance my career and contribute to organizations vision and mission.
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