Solomon Inegbedion

Complaint Handler @Barclays UK

GB

Manage and resolve customer complaints across multiple channels, ensuring timely and satisfactory outcomes.• Conduct thorough investigations to understand the root cause of complaints, collaborating with relevant departments to gather necessary information.• Communicate effectively with customers to provide updates, explain decisions, and offer solutions, ensuring a positive customer experience.• Maintain accurate records of all complaint activities in the company’s case management system, ensuring compliance with regulatory and internal policies.• Identify trends in complaints and provide feedback to management for process improvement and risk mitigation.• Liaise with regulatory bodies, such as the Financial Ombudsman Service, to resolve escalated complaints and ensure compliance with industry standards.• Provide training and support new hires on effective complaint handling and resolution techniques.

University of Benin

Bachelor of Science - BS