Solfrid Govender
Sr Manager - Global Support @Trintech
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WORK HISTORY
Sr Manager - Global Support @Trintech
London, GB
EDUCATION
Aalborg University
Master's degree
Aalborg Universitet
Civil engineering, Masters
SKILLS
ABOUT SOLFRID GOVENDER
I’m a global customer support leader with 10+ years’ experience building multilingual teams and strengthening support operations across SaaS, ecommerce, and service environments.I’ve led teams of 80+ across five countries and two BPOs, improving CSAT, NPS, and FCR while building structures that scale with growth. My focus isn’t just on resolving issues, but on creating clarity, accountability, and systems that make high performance sustainable.What drives me is developing capable teams and turning frontline insight into practical improvements. I see support not as a cost centre, but as a critical part of product feedback, customer retention, and operational stability.I’ve worked across EMEA, APAC, and North America, partnering with stakeholders from C-suite to frontline agents. Whether implementing tooling such as Zendesk and Salesforce, building training frameworks, or managing vendor relationships.I focus on doing the unglamorous work well, because that’s where long-term impact lives.Always happy to connect with others working in CX, Support, and Operations.
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