Tejas Solanki

About Tejas Solanki

Seasoned IT service management and delivery leader (15+ years) specialising in cloud infrastructure, digital transformation and high‑performing teams. I have steered large‑scale programmes across aviation, automotive and healthcare clients, reducing major incidents by 58 %, boosting service‑level compliance by 18 % and improving client satisfaction by 24 %.My journey from infrastructure engineer to managing multi‑million‑dollar programmes has honed a people‑centric leadership style and expertise in ITIL, PRINCE2 and Agile. Highlights include leading a global network‑switch and EUC rollout devices), implementing self‑service portals that cut help‑desk workload by 30–40 %, and guiding on‑site transformation for Bentley Motors that lifted satisfaction scores by 24 %. I thrive on turning complex challenges into streamlined, customer‑centric solutions.Currently as Infrastructure Services Manager, I head datacentre operations supporting Windows, Linux and VMware platforms and lead multiple technical teams across geographies that manage both private and public clouds on AWS and Azure for two clients (Alight Solutions and StradaGlobal). I collaborate with CXOs on strategy, mentor cross‑functional teams and drive continuous improvement. I champion innovation, training and knowledge‑management programmes to ensure sustained performance and resilience.Let’s connect if you are looking for an IT leader who blends technical depth, business acumen and transformational leadership to deliver measurable value.

Experience

1. Infrastructure Services Manager

   Mphasis

   Mar 2021 — Present · Mumbai, IN

   Head datacentre operations, leading teams supporting Windows, Linux, VMware, server hardware, storage and backup solutions across geographies- Manage multiple technical teams spread across geographies supporting both private and public cloud environments on AWS and Azure for two clients (Alight Solutions and StradaGlobal)- Collaborate with CXOs on strategy and infrastructure roadmaps to drive business value- Mentor and develop cross-functional teams, championing innovation, training and knowledge-management programmes to ensure sustained performance and resilience.

Education

• University of Mumbai

  Bachelor of Commerce (B.Com.), Accounting and Finance

  2003 — 2004

Skills

• Storage
• Troubleshooting
• IT Service Management
• Change Management
• Sla
• Service-Level Agreements (Sla)
• IT Operations
• Management
• Hp Proliant
• Infrastructure
• Project Management
• Service Delivery
• Business Analysis
• Vmware Infrastructure
• High Availability
• Storage Area Network (San)
• Virtualization
• Blade Technology
• Windows Server
• Hp Products
• Hewlett Packard Silver Level Certified Engineer
• Hp - Accredited Platform Specialist (Aps) - Blade System
• Hp
• Storage Area Networks
• Service Management
• Computer Hardware
• Team Leadership
• Vmware
• Data Center
• Hp - Accredited Platform Specialist (Aps) - Proliant ML/Dl Servers
• San
• Hp Blade
• Vmware Esx
• IT Strategy
• Incident Management
• Team Management
• Servers
• Itil