Solanch Busto

About Solanch Busto

Dynamic and results-driven professional with over 10 years of experience in program management, community engagement, and technical skills training. Proven track record in successfully leading large-scale training programs, building strong community relationships, and managing cross-functional teams to deliver impactful learning initiatives. Skilled in implementing change management strategies, performing detailed data analysis, and using business intelligence to improve program effectiveness.

Experience

1. Business Data Analyst, Inclusion and Accessibility

   Microsoft

   Oct 2022 — Present

   Led the integration of key performance indicators (KPIs) into automated reporting systems, enhancing data accuracy and enabling data-driven decision-making to optimize training outcomes and support strategic goals- Designed and delivered training programs on accessibility and inclusion, strengthening leadership skills and fostering inclusive practices among global teams, in line with corporate diversity initiatives- Developed and implemented community engagement strategies to broaden audience reach and promote a culture of teamwork and continuous learning, directly contributing to the success of enterprise-wide training initiatives- Conducted comprehensive analysis to evaluate training program effectiveness, providing actionable insights and aligning outcomes with Microsoft’s Enterprise Skills Initiative (ESI) objectives to enhance skills development and partner success.

Skills

• Coaching
• Customer Service
• Sway
• Retail
• Teaching Workshops
• Community Engagement
• Employee Training
• Goal-Oriented/Driven
• Time Management
• Cross-Team Collaboration
• Community Outreach
• Customer Satisfaction
• Training
• Microsoft Office
• Sales
• Leader
• Management
• Off-Site Events
• Leadership
• Yammer
• Retail Sales
• Windows
• Profit
• Public Speaking
• Customer Relationship Management (Crm)
• Technical Support
• Goal Seek