Jacky So
Director, Application Sr Consultant @CIBC
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WORK HISTORY
Director, Application Sr Consultant @CIBC
Toronto, ON, CA
Building AI-powered systems that transform how customers interact with banking.I own the technical delivery across multiple concurrent workstreams — designing data platforms that turn transactions into personalized insights, overseeing AI-driven customer interaction channels, and architecting enterprise agentic frameworks from the ground up.• Hands-on architect for data and AI platform workstreams — authored 5+ architecture options documents, produced system diagrams, and led design walkthroughs with engineering leads• Built an internal AI enablement framework from scratch — custom agents, reusable skills, and automated workflows that help development teams adopt agentic AI tooling without waiting for top-down rollouts• Bridging traditional banking architecture expertise with emerging AI/ML platform design
EDUCATION
Wilfrid Laurier University
Bachelor of Science (BSc)
ABOUT JACKY SO
I build things that make complex financial services simple.Over 12+ years I\'ve shipped at every level — code, platforms, products, and companies. I started as a mobile developer, founded a startup, led product at a crypto exchange, and architected large-scale digital banking platforms. Today I lead the technical delivery of AI-powered customer experience initiatives at CIBC, designing systems that turn data into insights and conversations into outcomes.What drives me is the intersection of business, technology, and user experience. I believe the best solutions come from people who understand how things work technically and care deeply about why they matter to customers. I approach every challenge with curiosity, calm determination, and a willingness to go out of my way to learn and get things done.Things I\'ve built:• AI and data platforms that transform how customers interact with banking• A US digital banking platform from the ground up — 13 microservices, 10+ vendor integrations, launched on schedule with zero critical incidents• An internal AI enablement framework that helps development teams build their own agentic tooling• A regulated fintech product that drove new users and improved activation funnels by 11%• A startup from concept to launch with a founding team of 4Core belief: no solution is a bad solution — it all depends on the goal and objective.I\'m always interested in conversations about AI-powered customer experiences, platform thinking, and building products in fintech.
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