Soi Kang

About Soi Kang

Passionate about bridging the gap between technology and business, I specialize in Solutions Engineering, Implementation, and Data Analytics to create seamless e-commerce experiences.I began my career as an Implementation Engineer at Route as employee number 30 and grew to lead the Implementation team under Solutions Engineering at Route. With deep expertise in pre-sales, technical consulting, and implementation, I collaborate closely with e-commerce merchants, account managers, product teams, developers, and sales teams to ensure seamless integrations and customer success.My role involves engaging directly with merchants to understand their unique business needs, provide tailored recommendations, and enhance their e-commerce operations. Working cross-functionally, I contribute to refining platform features, improving user experiences, and supporting sales teams in pre-sales discussions and solution design.Technical Skills & Expertise:Web & Scripting: HTML, CSS, JavaScript, jQuery, Liquid, PythonDatabases & Cloud: SQL, Snowflake, AWSTools & Platforms: VS Code, Postman, Jira, Salesforce, GitE-commerce: Shopify, BigCommerce, WooCommerce, Magento, BoltBusiness Intelligence & Analytics: Spotfire, Tableau, Looker StudioOthers: Python(Scikit-Learn, SciPy, matplotlib, Seaborn, NumPy, Pandas, NLTK, TextBlob), R(dplyr, ggplot2, caret, e1071, cran) Machine Learning (Regression models, Decision trees, SVM, Clustering, Time Series, Neural Networks, Natural Language Processing)Fluent in English and Korean, with intermediate Spanish, I thrive in dynamic environments where I can solve complex business challenges and optimize technical solutions to drive growth and efficiency.

Experience

1. Manager, Implementation

   Route

   May 2024 — Present · Lehi, UT, US

   Train the team on new product offerings, including Preferred Checkout and Preferred Shipping, to ensure successful adoption.• Actively contribute to implementations, providing hands-on support for complex integrations.• Lead weekly team meetings and one-on-one sessions to align on product updates and support team members\' career growth.• Participate in leadership meetings to provide insights on implementation progress, client needs, and revenue-related feedback.• Successfully transitioned the Merchant Tech Support (MTS) team from Implementation to the CX department, ensuring a smooth handoff and keeping stakeholders informed.• Regularly analyze data to track team performance and ensure targets are met.

Education

• University of Utah

  Bachelor of Arts (B.A.), International Studies, Computer Science minor, Business minor

  2013 — 2017

• University of Utah

  Master of Science - MS, Information Systems, Graduate Certificate in Business Analytics

  2018 — 2019